Being caught in a hard place is bad. We've had the choice of retaining a group of customers who gives us endless headaches. They come late frequently and refuse to pay their time. This can be understandable. (See how patient we are?) But they have started taking more advantage and asking for set up time and 'drink breaks', and what-have-you breaks. We actually wanted to stop accepting bookings from them from as far as three months back. But due to our good nature and thinking that they're all adolescents, we thought we could drum some good manners into these kids to clean up their act. But to our dismay, they have not only gotten worse in their behavior, they have started becoming rude.
This is hard to stomach. Ya, we need the business but not to this extend. It's like we need to take medicine each time they come. So, the medical fees is not worth their giving us this business.
We had second thoughts initially about banning them because I did not want bad publicity. Students being students, they can always spread untruths. But after much consideration, I think it's still a wise move for the company.

This is one example where sanity and health matters over monetary gains. Not worth the stress and not worth the aggravation. Despite my many complaints and rants you hear often on my blog(s), this will actually only be the second group of people that we are going to ban. And the first were people who stubbed their cigarettes on the carpets in our studio and ran away literally from the shop without paying. Anyway they eventually paid when we threatened them with police report. Yes, we have their contacts. Silly isn't it?